Privacy Policy
Privacy Policy
Last updated: October, 9, 2026
At Chihera Leisure Centre, we want you to feel at home from the moment you arrive, and that includes feeling comfortable about how we handle your information. This policy explains what personal information we collect when you visit our website, fill in one of our forms or get in touch, how we use it, and the choices you have.
Who we are
Chihera Leisure Centre (“Chihera”, “we”, “us” or “our”) is a leisure, accommodation and events destination in Mutoko, Zimbabwe. We are responsible for the personal information described in this policy.
- Legal name: Chihera Leisure Centre
- Address: Kanyongo Business Center, Mutoko, Zimbabwe
- Email: [email protected]
- Phone / WhatsApp: +263 71 428 6679
This policy applies to chiheraleisurecentre.com, the contact, inquiry and newsletter forms on it, and messages you send us through WhatsApp or social media. It does not cover third-party websites we link to. We do not take bookings, payments or identity documents through this website.
1. Information we collect
We only collect what we need to answer you and keep in touch. Most of it you give us directly; a small amount is collected automatically when you browse our website.
When you… | What we may collect |
|---|---|
Fill in a contact, event or partnership enquiry form | Name, email address, phone or WhatsApp number, and the details you choose to share, such as preferred dates, group size, the type of visit or event, your organisation and your message |
Sign up for our emails | Name and email address, and whether you open or click our emails |
Contact us on WhatsApp or social media | Your name or handle, phone number, profile information and the messages you send |
Browse our website | IP address, device and browser type, pages viewed and the site that referred you, collected through cookies and similar technologies (see section 6) |
We do not take payments, bookings or identity documents through this website. Please don’t include sensitive information, such as health details or ID numbers, in our forms or messages.
2. How we use your information
We use your information to reply to you, help plan your visit and keep you up to date if you’ve asked us to. We do not sell your personal information.
Purpose | Why we’re allowed to |
|---|---|
Answering your questions and enquiries | Steps you’ve asked us to take, and our legitimate interests |
Preparing event, group or partnership proposals you request | Steps you’ve asked us to take before entering an agreement |
Sending newsletters, offers and event news | Your consent, which you can withdraw at any time |
Understanding how visitors use our website so we can improve it | Our legitimate interests, or your consent where cookies require it |
Keeping our website secure and preventing misuse | Our legitimate interests |
Meeting legal requirements | Legal obligations |
3. Children’s information
Our website is intended for adults aged 18 and over. Families, schools and church groups are very welcome at Chihera, but enquiries should come from a parent, guardian, teacher or group leader.
We do not knowingly collect personal information from children through this website. If you believe a child has sent us their information, contact us and we will delete it.
4. Who we share your information with
We share personal information only where it’s needed to serve you, run our business or meet the law.
- Event or activity partners, only if your inquiry needs their involvement and only the details they need.
- Professional advisers such as accountants, lawyers and insurers.
- Authorities, where required by law or to protect someone’s safety.
- A future owner or partner, if all or part of Chihera is sold, merged or restructured, under the same privacy protections.
5. International transfers
We welcome guests from across Zimbabwe and the diaspora, and some of our service providers store data outside Zimbabwe. When your information is transferred abroad, we take reasonable steps to make sure it receives a level of protection consistent with Zimbabwean law and this policy, such as contractual safeguards with our providers.
6. Cookies, social media and WhatsApp
Cookies. Our website uses cookies and similar technologies to work properly and [measure visits through analytics tools such as Google Analytics]. Essential cookies are always on.
Maps and embedded content. Our Directions page uses an embedded Google Map, and some pages may show videos or posts from YouTube, Facebook, Instagram or TikTok. These services may collect information about your visit under their own privacy policies.
Social media. When you follow, message or tag Chihera on Facebook, Instagram, TikTok, X or YouTube, the platform’s own privacy policy applies. We see only what the platform and your settings allow, and we may reshare content you tag us in [with your permission].
WhatsApp. Many guests reach us on WhatsApp. Messages are handled through WhatsApp, which is operated by Meta under its own terms. Please don’t send ID documents, card details or other sensitive information over WhatsApp.
7. How long we keep your information
We keep personal information only as long as we need it for the purposes above or as the law requires.
Information | Suggested retention |
|---|---|
Enquiries and form submissions | [2 years after our last contact] |
Email marketing list | Until you unsubscribe |
Website analytics | [Up to 26 months] |
8. How we protect your information
We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) forms and access limited to the team members who need it. No system is completely secure, but if a breach affects your information we will notify you and the Data Protection Authority where the law requires.
9. Your rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you and request a copy
- Ask us to correct information that is wrong or incomplete
- Ask us to delete your information, where we don’t need to keep it
- Object to or ask us to limit how we use your information
- Withdraw your consent at any time, including unsubscribing from our emails
- Ask us to transfer your information to another organisation
- Complain to a data protection authority
To use any of these rights, contact us using the details below. We may need to confirm your identity first, and we’ll respond within [30 days]. Withdrawing consent doesn’t affect anything we did before you withdrew it.
In Zimbabwe, you can complain to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the Data Protection Authority. If you live elsewhere, you can contact your local authority. We’d appreciate the chance to put things right first.
10. Changes to this policy
We may update this policy as Chihera grows, for example when we add new accommodation, activities or booking tools. We’ll post the updated version here with a new “Last updated” date and, for significant changes, let you know by email or a notice on our website.
11. Contact us
Questions about your privacy? We’re happy to help.
- Email: [email protected]
- WhatsApp / Phone: +263 71 428 6679
- Post: Chihera Leisure Centre, Kanyongo Business Center, Mutoko, Zimbabwe