Cancellation & Refund Policy
About this policy
A 50% deposit secures your booking, the balance is due 7 days before your date, and cancellations made within 7 days are non-refundable.
This policy applies to events, celebrations, venue hire and group bookings at Chihera Leisure Center in Mutoko, Zimbabwe. “Event date” means the first day of your booking. All amounts are in US dollars.
Deposits and payment
When you book | What you pay to confirm | Balance due |
More than 7 days before the event | 50% deposit | Remaining 50%, no later than 7 days before the event |
7 days or fewer before the event | 100% of the total | Nothing further |
- Your booking is confirmed only once the deposit (or full payment) has been received. Until then, dates are not held.
- We will send a payment reminder ahead of the balance due date.
- If the balance is not received 7 days before the event, Chihera may treat the booking as cancelled by the guest, and the cancellation terms below will apply.
- Additional services added after booking (catering, décor, activities, extra guests) are payable in full before the event.
Late bookings
Bookings made 7 days or fewer before the event require full payment at the time of booking. Because these bookings already fall inside the 7-day window, they are non-refundable from the moment they are confirmed.
Cancelling your booking
When you cancel | Refund |
More than 7 days before the event | 50% of your deposit will be returned, 50% kept by Chihera |
7 days or fewer before the event | No refund. 100% of the booking total is retained. |
- All cancellations must be made in writing by email or WhatsApp. The cancellation date is the day we receive your message
- Approved refunds are paid to the original payment method within [7] business days. Bank or transfer fees are not refundable.
- Payments for third-party services arranged on your behalf (for example, outside caterers or décor suppliers) are refundable only to the extent the supplier refunds Chihera.
Changes, no-shows and cancellations by Chihera
Date changes. Requests to move your date more than 7 days before the event will be considered subject to availability. (Handled case by case depending on availability of new date) Changes requested 7 days or fewer before the event are treated as a cancellation.
Reduced guest numbers. Reducing your guest count within 7 days of the event does not reduce the amount payable.
No-shows. If you do not arrive on the event date without cancelling, no refund is given.
Cancellation by Chihera. If Chihera must cancel your booking for reasons within our control, or because of circumstances beyond our control (such as severe weather, utility failure or government restrictions), you may choose to move to a new date or receive a full refund of all payments made.